PREORDER POLICY

Last updated: September 2026

We want your Batchi™ order to arrive as expected.

Because our products include limited-release merchandise, preorders, collectible products, promotional items, and made-to-order apparel, return eligibility depends on the product purchased.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs showing the item and problem

If we determine that the item is defective or incorrect, we will provide an appropriate remedy, which may include replacement or refund.

CHANGE-OF-MIND RETURNS

Unused, unworn, and unwashed eligible merchandise may be requested for return within 14 days of delivery.

Items must be returned in their original condition with any original tags or packaging.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by law.

Original shipping charges are not refundable.

NON-RETURNABLE ITEMS

Unless defective, damaged, incorrectly supplied, or otherwise required by law, the following are not eligible for return:

Made-to-order or print-on-demand merchandise; promotional or free gifts; gift cards; merchandise marked final sale; and merchandise that has been used, worn, washed, altered, or damaged after delivery.

PREORDERS

Preorder cancellation requests must be submitted before the order enters fulfillment.

Once a preorder has entered fulfillment, the normal return rules apply.

Batchi™ reserves the right to establish different cancellation terms for a particular limited release when those terms are clearly disclosed before purchase.

REFUNDS

Approved refunds are issued to the original payment method.

Financial institutions may require additional processing time before a refund appears on your account.

FREE GIFTS

Promotional gifts have no cash value and cannot be exchanged for cash.

If merchandise is returned from an order that qualified for a promotional gift and the remaining order no longer satisfies the promotion requirements, Batchi™ may require the promotional item to be returned or may deduct its stated promotional value from the refund where permitted by law and disclosed by the applicable promotion.

YOUR LEGAL RIGHTS

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

To request a return or report a problem, contact support@batchi.co