Refund policy
Last Updated: September 16, 2026
We want you to be happy with your Batchi order. Because Batchi includes limited-release products, preorders, accessories, and print-on-demand merchandise, return eligibility varies by product type.
RETURNS
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with original tags and packaging where applicable.
To request a return, contact support@batchi.co with your order number and reason for the return.
Please do not send merchandise back without first contacting us and receiving return instructions.
Unless the item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
PREORDER ITEMS
Batchi plushies and other products identified as PREORDER are reserved specifically for the customer before inventory becomes available for general fulfillment.
Cancellation requests submitted before fulfillment begins may be accepted where possible.
Once a preorder has entered fulfillment or shipped, it is subject to the standard return requirements above.
Estimated preorder shipping dates are estimates and may change due to manufacturing, freight, customs, quality control, or other circumstances outside our direct control.
If a significant delay occurs, we will provide updated information when reasonably possible.
PRINT-ON-DEMAND APPAREL
Certain Batchi apparel is produced specifically after an order is placed.
Because these products are made to order, print-on-demand items are generally final sale unless they arrive damaged, defective, misprinted, or incorrect.
Please carefully review the applicable size information before ordering apparel.
ACCESSORIES
Unused accessories may be returned within the standard 14-day return period unless marked Final Sale.
Returned accessories must be in their original condition and packaging.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact support@batchi.co as soon as possible and include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
We will review the request and, when appropriate, arrange a replacement, refund, or other resolution at no additional cost to you.
NATURAL PRODUCT VARIATIONS
Batchi plush products are made from textured fabrics and include embroidered, sewn, filled, and assembled components.
Minor variations in stitching, texture, positioning, shape, color, or appearance may occur between individual products. Minor manufacturing variations that do not materially affect the product’s intended use are not considered defects.
FREE GIFTS & PROMOTIONAL ITEMS
Complimentary promotional items, including the Batchi Bag, are not eligible for cash refunds, returns, or exchanges unless they arrive damaged or defective.
If merchandise from an order that qualified for a promotional gift is returned and the remaining order no longer satisfies the promotion’s minimum purchase requirement, we reserve the right, where permitted by law, to require return of the promotional item or deduct its stated promotional value from the refund.
Promotional merchandise is available while supplies last.
FINAL SALE ITEMS
Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged except where required by law or where an item arrives damaged, defective, or incorrect.
Gift cards, if offered, are non-returnable except where required by applicable law.
REFUNDS
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.
EXCHANGES
We do not guarantee direct exchanges because Batchi products may have limited inventory.
If you would like another product or size, contact support@batchi.co. Depending on availability, we may provide return instructions so you can place a new order.
LOST OR STOLEN PACKAGES
If tracking shows that a package is still in transit or appears lost, contact support@batchi.co and we will help determine the appropriate next step with the carrier.
If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and carrier tracking information.
We will assist where reasonably possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout, except where required by law.
ORDER CHANGES
Please contact us as quickly as possible if you need to change your shipping information or order.
We cannot guarantee changes once an order has entered processing, production, or fulfillment.
CONTACT
For returns, refunds, damaged products, or order questions:
Batchi
IQ Media LLC
support@batchi.co
batchi.co